Frequently Asked Questions | Brink's Money - Brink's Money

Corporations (S, C, LLC)
Business Verification Documents*
- Articles of Organization
- Articles of Incorporation
- Certificate of Good Standing
*Must be filed with the Secretary of State and/or county in which you operate
Personal Identification Documents*
- Valid Driver’s License
- Valid Passport
*Select other forms of government-issued photo identification are accepted
Address Verification Documents
- Executed Lease
- Recent Bank Statement (last 30 days)
- Utility Bill (last 30 days)

Partnership
Business Verification Documents
- Partnership Agreement
- Fictitious Name Certificate or Statement
- Business License
Personal Identification Documents*
- Valid Driver’s License
- Valid Passport
*Select other forms of government-issued photo identification are accepted
Address Verification Documents
- Executed Lease
- Recent Bank Statement (last 30 days)
- Utility Bill (last 30 days)

Non-profit
Business Verification Documents
- Business License
- Certificate of Assumed Name
- Organization/Association Articles/Bylaws
- Certificate of Good Standing
- Certificate of Organization 
Personal Identification Documents*
- Valid Drivers License
- Valid Passport
*Select other forms of government-issued photo identification are accepted
Address Verification Documents
- Executed Lease
- Recent Bank Statement (last 30 days)
- Utility Bill (last 30 days)

Please note we are unable to accept EIN documents for business verification.

Brink’s Money reserves the right to request additional documentation that may or may not be listed here for review at any time. We also reserve the right to reject any of these documents and/or your business at any time, for any reason.

Brink’s Money Transfer
1. Navigate to the Funds tab > Click the Bento Transfer icon
2. Enter the amount you'd like to transfer > + Add Fund

Additional Information
- There is a maximum deposit limit of $10,000/day
- Processing takes 1-3 business days

Automatic Deposit via Brink’s Money Transfer
Scheduled Reload
1. From the Funds tab, click Scheduled Reload
2. Enter the desired deposit amount
3. Set your deposit frequency (daily, weekly, or monthly) > Save

Low-balance Reload
1. From the Funds tab, click Low-balance Reload
2. Enter the desired deposit amount
3. Set your threshold > Save

Additional Information
- To pause or turn off the Scheduled Reload or Low-Balance Reload, simply switch the On/Off toggle to turn Off and click Save.
- If your available balance is less than the low-balance threshold at the time the Low-Balance Reload is turned on, an additional transfer to bring your available balance above the set low-balance threshold will be prompted.
- If a transfer is already in process, the processing transfer amount will be taken into consideration when the low-balance reload is initiated.

Bank Transfer
1. From the Funds tab, click Bank Transfer
2. Make note of the banking information provided
3. Contact your bank to initiate an ACH transfer and provide the banking information
4. Once your bank processes your transfer, your funds will be made available in your Bento account within 1-2 business days

Additional Information
- Some banks offer next-day or same-day ACH functionality, check with your bank

Wire Transfer
1. From the Funds tab, click Wire Transfer
2. Make note of the banking information provided
3. Contact your bank to initiate a wire transfer and provide the banking information
4. Once your bank processes your transfer, your funds will be made available the same business day*

Additional Information
- Your funds will be made available to you the same business day if it is received before 4:00 pm CST/CDT. If received after 4:00 pm CST/CDT, the funds will be made available the next business day. 
- Brink’s Money reserves the right to return or refuse to accept the entire wire transfer or any part of a wire transfer at any time, and will not be liable to the Customer for doing so. Refused wire transfers will be returned to the account they were initiated from.

Funds may be delayed in the event of a bank holiday
Funds will be posted to your account during business hours Monday to Friday (except Bank Holidays)
Brink’s Money does not charge any fees for transferring funds into your Brink’s Money account but your financial institution may. Please check with your financial institution for their transfer fee schedule.
Transfers must be made in US Dollars from a U.S. Bank Account that is held in the exact same name of the business owner on the Brink’s Money account.

Method 1: Instant Account Verification
1. Go to the Funds tab > Click to connect a bank under the Bento Transfer Icon
2. Search for your credit union or banking institution
3. Enter your online banking credentials to complete the verification process

Note: Most major banking institutions support instant bank account verification. If your bank does not support it, you will need to use the Deposit Verification method.

Method 2: Deposit Verification
1. Navigate to the Funds tab > Click to connect a bank > Connect your bank via micro deposit verification
2. Enter your bank's routing number and account number to link the account
3. In 1-2 business days, check your bank account activity for 2 penny deposits from Bento
4. Once the deposit has been made, navigate to the Funds tab > Verify Account > Enter the two deposit amounts
5. If the amounts are a match, your bank account will be successfully verified

Note: The account being linked must permit ACH debit transfers out of the account, otherwise transfers initiated from this account will fail.

If you do not remember your online banking login credentials, request a password reset or additional login assistance from your bank's login page. Once you have regained access to your online bank account, use your new credentials to link your bank account to Bento.

Your online banking credentials are protected by 256-bit Secure Socket Layer (SSL) encryption to keep your information safe and secure.

If you'd like to set or change your PIN, you can do so by calling the number on the back of the card (855-547-2896) and follow the recorded voice prompts. Keep your PIN secret and secure, and never write it down on or with the card.

Information required for Business Owner
- Business Owner's date of birth (MM/DD/YYYY)
- Card expiration date
- Last 4 of Business Owner's Social Security Number (SSN)
- Business address zip code
- Business Owner mobile number

Information required for Employee card
- Employee date of birth (MM/DD/YYYY)
- Card expiration date
- Employee address zip code
- Employee mobile number

Information required for Utility card
- Cardholder* date of birth (MM/DD/YYYY)
- Card expiration date
- Cardholder address zip code
- Cardholder mobile number
*For utility cards, the Cardholder refers to the User with which the Utility card is associated

When using your Bento for Business Visa debit card, no PIN is necessary to complete the transaction if you select to use the card as Credit. 

If you are experiencing difficulty setting a PIN through the automated phone system, please check that the personal identifying information in our system is accurate.

1. From the Profile icon, go to Account Settings
2. Scroll to the bottom of the page to find your Subscription Settings
3. Select the desired plan and confirm the change

Adjusting Payments
Subscription Upgrade - Your payment will be prorated for the number of days left in your current billing cycle. This amount will be adjusted directly from your Brink's account balance.
On the first day of the new billing cycle, you will be billed in full from your Brink's account balance at the new plan rate.

Subscription Downgrade - You may first need to cancel cards from your account before the downgrade capability is available.
Once your cards are deleted to match the card allowance of your desired plan, you will then be allowed to choose that plan.

During your free trial, you can add as many as up to 100 cards. When your free trial ends, you will automatically be billed from your Brink's account balance based on the total number of cards on your account.

1. From the Profile icon, click Statements
2. Click Download                                 

Statements are generated on the 5th of the month at 12:00 AM. Each statement will include settled transactions from all activity occurring on your account from the first to the last day of the month. Your statement will also include the starting, daily, and closing balance throughout the month.

Brink’s Money will set up a Corporate Portal profile where the employer can enroll employees in the program upon activation and ID verification. ¹ Employees who have received an Instant Issue Pack (including the Brink's Money Prepaid Mastercard® and the Cardholder Agreement) and have consented to receive their funds via the Brink's Money Prepaid Mastercard® can enroll in the Brink's Money Program. The employer will then enroll the employees into the program via the Corporate Portal by entering the employee’s name, physical address, date of birth and government ID number.

There are two ways for the employer to receive employee Brink’s Money Account information. First, the employer will receive a number of Instant Issue Packs (depending on the employer’s needs). Within each Instant Issue Pack, there will be a temporary Paycard for the employee to use. The temporary Paycard is attached to a card carrier. The card carrier has the Brink’s Money Account information listed and a detachable consent form in which the employee can fill out their personal information, which is then submitted to the employer. The employer then uses that information to create the employee’s Brink’s Money Account in the Corporate Portal. The second way an employer can access account information is after the employer enrolls an employee. The employer can view the employees' account number and routing number in the portal.

The employer will receive a number of Instant Issue Packs, each containing a temporary Paycard, that the employer can hand out to employees. The Instant Issue Packs also contain the Cardholder Agreement related to the Brink's Money Program so that an employee can review them as part of the employer's pay election process. After the Paycard is funded via direct deposit three times, the employee will receive a permanent Paycard with his or her name embossed, sent to the address provided during enrollment.

There are two ways to make a reversal: 1. ACH Reversal initiated only from an employer's bank as long as funds are available, and 2. SkyPosit, the Brink's Money Program real-time funding tool.

No, when the employee calls customer service to activate the new Paycard, the representative will note that he or she already had a Paycard, and will link the new Paycard number to the existing Account number. The employer will not have to make any changes in the payroll system.

The change of address should be done by the employee. There are two options to update the address information. They can visit the Online Account Center, and update their Brink’s Money Account information with the new address. Or, they can call the customer service number on the back of the Paycard to update their information.

Yes, there are two ways employees can access funds. First, employees will be given Skylight Checks⁵ in their Instant Issue Pack, which can be made payable to themselves in the exact balance of the Brink’s Money Account. The convenience check can be cashed at no cost at any U.S. Bank branch locations, at participating Walmart locations, and at participating ACE Cash Express locations. Second, the employee can get an Instant Card Replacement from their employer. The employer will give the employee a new Instant Issue Pack, and the employee will need to call Customer Service to activate the new Paycard. The system will recognize that the cardholder already has a Brink’s Money Account and will link the new Paycard to the cardholder’s account. The old Paycard is then deactivated, and the employee can use the new Paycard. Routing and Account Numbers will stay the same, but the Paycard number will need to be updated for reccurring bills and payments.

The replacement Paycard will be issued to the cardholder. The employer will not have to change any information in their payroll (ACH) system as the new Paycard number will be linked to the old account number of the cardholder.

An inactivity fee⁶ will be charged monthly to a Brink’s Money Account with funds after it has been inactive for a period of time, which is described in the Cardholder Agreement. If there are no funds on the Paycard, the inactivity fee will not be charged and the Brink’s Money Account will not have a negative balance. The employer is never responsible for unpaid employee fees.

There are no limits on the amount of deposits received, however if the Account has a balance of $15,000, it will be manually posted by the processing team after review.

The Account will have a balance limit of $15,000.00.

Employees have Skylight Checks,⁵ which can be cashed at no cost at any U.S. Bank branch locations, at participating Walmart locations, and at participating ACE Cash Express locations. Employees can also go to any Mastercard member bank and present the card to the teller to withdraw any amount, at no cost.

1 IMPORTANT INFORMATION FOR OPENING A CARD ACCOUNT: To help the federal government fight the funding of terrorism and money laundering activities, the USA PATRIOT Act requires us to obtain, verify, and record information that identifies each person who opens a Card Account. WHAT THIS MEANS FOR YOU: When you open a Card Account, we will ask for your name, address, date of birth, and your government ID number. We may also ask to see your driver’s license or other identifying information. Card activation and identity verification required before you can use the Card Account. If your identity is partially verified, full use of the Card Account will be restricted, but you may be able to use the Card for in-store purchase transactions and ATM withdrawals. Restrictions include: no international transactions, accountto-account transfers and additional loads. Use of Card Account also subject to fraud prevention restrictions at any time, with or without notice.

2 No ATM-owner surcharge on ATM withdrawals conducted at an Allpoint Network ATM. Visit your Online Account Center or allpointnetwork.com to find a list of Allpoint Network ATMs. All other ATMs may apply a surcharge assessed by the institution that owns the terminal or network. ATM Withdrawal Fee may apply; please see your Cardholder Agreement for additional details.

3 There may be a cost for additional replacement cards. Consult your Cardholder Agreement and fee schedule for details.

4 No charge for this service, but your wireless carrier may charge for messages or data.

5 Skylight Checks can be cashed at no cost at all U.S. Bank branch locations, at participating Walmart locations, and at participating ACE Cash Express locations. Other check cashers set their own policies regarding check acceptance and may charge you a fee to cash Skylight Checks. See the Skylight Checks for step-by-step instructions.

6 The Inactivity Fee ("IF") applies if Card Account has not had any activity, that is, no Balance Inquiry Fee, purchase, cash withdrawal, or load transaction for 90 consecutive days. If enrolled in the Monthly Plan and your Card Account has no such activity, the IF applies instead to the Monthly Plan Fee.

The Brink’s Money Prepaid Mastercard is issued by Republic Bank & Trust Company pursuant to a license by Mastercard International Incorporated. Republic Bank & Trust Company, Member FDIC. Netspend is a registered agent of Republic Bank & Trust Company. Certain products and services may be licensed under U.S. Patent Nos. 6,000,608 and 6,189,787. Use of the Card Account is subject to activation, ID verification and funds availability. Transaction fees, terms, and conditions apply to the use and reloading of the Card Account. See the Cardholder Agreement for details. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated. Card may be used everywhere Debit Mastercard is accepted. © 2021 Netspend Corporation. All rights reserved worldwide. All other trademarks and service marks belong to their owners.

Call us immediately, if you think you or your Brink's Money Prepaid Card Account may have been subject to fraudulent activity.

By Phone:

Toll-free: 1 (877) 849-3249
Monday through Friday: 8AM-10PM (Central Standard Time - CST)
Saturday & Sunday: 8AM-8PM (Central Standard Time - CST)
Closed on federal holidays.

By Email:

Email us your information using your secure inbox. Login to the Online Account Center to use this service. We will respond to your request within 48 hours.

By Mail:

Brink's Money Prepaid Mastercard
c/o Netspend Corporation
PO Box 2136
Austin, TX 78768-2136

If you think you've received a fraudulent e-mail related to your Brink's Money Prepaid Mastercard, please forward it to brinksprepaid@netspend.com and we will investigate it for you. You'll receive an automated response to let you know we received your e-mail.

We are not responsible for the information provided by, or the security of sites linked to or from our website. In most cases, links to non-Brink's Money Prepaid Mastercard websites are provided solely as pointers to information on topics that may be useful to the users of the Brink's Money Prepaid Mastercard website. Third party websites may have different privacy policies and/or security standards governing their sites.

Fraud Protection begins with knowing your personal and Card Account information is safe. Control your Information.

• Don't share your Card Account number or Personal Identification Number (PIN) with anyone. Don't write your PIN anywhere on your card, on any of the other materials that came with your card, or on print-outs of your card activity summaries. Always guard your Card Account number and PIN!
• If you use Brink's Money Prepaid Mastercard Online Banking, don't share your username and password with anyone. Try to avoid writing it down and storing it somewhere where it can be easily lost. For more protection, change your password every 90 days and never use the same password for all of your online accounts.
• Check your Brink's Money Prepaid Mastercard Online Account Center page on a regular basis, even if you are not using your Card on a regular basis.

If you think something unusual is going on with your Brink's Money Prepaid Card Account or if you receive a communication (email/phone call/text) that doesn't seem right, call the Customer Service number on the back of your Brink's Money Prepaid Mastercard at 1 (877) 849-3249.

You can access additional information on how to protect yourself and your personal information by visiting www.brinksprepaidmastercard.com .

Use the following link for more information about Phishing and how to protect yourself from these scams: What is Phishing?

We rely on affiliate marketing services as a source for reaching potential new customers. Because we feel strongly about customer privacy, we only contract with marketing affiliates that have collected the information from consumers that indicate they are 18 years of age or older, and have received permission to share it with us. We do not intentionally offer the Brink's Money Prepaid Mastercard to people under the age of 18. For more information about how we collect and use personal information, please see our Online Privacy Policy available at www.netspend.com/privacy.

The Brink's Money Prepaid Mastercard is not a credit card and no credit report has been or will be obtained in connection with this prepaid card offer. The card is not active, nor does it have any monetary value. In order to use the card it must first be activated. As part of card activation we verify the identity of the person to ensure that the person activating the offer is at least 18 years old. If the recipient's identity cannot be verified or they are under the age of 18, the activation attempt is rejected.

If you would like to take advantage of all the features and benefits of the card, you'll need to activate it, verify your identity¹ and add funds to the card. You can activate it by calling 1-877-788-9067 or going to ActivateBrinks.com. If you do not want this card, you can simply shred or dispose of it securely.

To opt out of future mail offers, call 877-849-3249, e-mail brinksprepaid@netspend.com, or write to: NS Consumer Opt-Out, P.O. Box 2136, Austin, TX 78768. Please allow 30 days for processing of your request.

1 IMPORTANT INFORMATION FOR OPENING A CARD ACCOUNT: To help the federal government fight the funding of terrorism and money laundering activities, the USA PATRIOT Act requires us to obtain, verify, and record information that identifies each person who opens a Card Account. WHAT THIS MEANS FOR YOU: When you open a Card Account, we will ask for your name, address, date of birth, and your government ID number. We may also ask to see your driver's license or other identifying information. Card activation and identity verification required before you can use the Card Account. If your identity is partially verified, full use of the Card Account will be restricted, but you may be able to use the Card for in-store purchase transactions. Restrictions include: no ATM withdrawals, international transactions, account-to-account transfers and additional loads. Use of Card Account also subject to fraud prevention restrictions at any time, with or without notice. Residents of Vermont are ineligible to open a Card Account.

2 Mobile Check Load is a service provided by First Century Bank, N.A. and Ingo Money, Inc., subject to the First Century Bank and Ingo Money Terms and Conditions, and Privacy Policy. Approval review usually takes 3 to 5 minutes but can take up to one hour. All checks are subject to approval for funding in Ingo Money's sole discretion. Fees apply for approved Money in Minutes transactions funded to your card. Unapproved checks will not be funded to your card. Ingo Money reserves the right to recover losses resulting from illegal or fraudulent use of the Ingo Money Service. Your wireless carrier may charge a fee for message and data usage. Additional transaction fees, costs, terms and conditions may be associated with the funding and use of your card. See your Cardholder Agreement for details.

3 No charge for this service, but your wireless carrier may charge for messages or data.

The Brink's Money Prepaid Mastercard is issued by Republic Bank & Trust Company, Member FDIC, pursuant to a license by Mastercard International Incorporated. Netspend is a registered agent of Republic Bank & Trust Company. Certain products and services may be licensed under U.S. Patent Nos. 6,000,608 and 6,189,787. Use of the Card Account is subject to activation, ID verification, and funds availability. Transaction fees, terms, and conditions apply to the use and reloading of the Card Account. See the Cardholder Agreement for details.

Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.

Card may be used everywhere Debit Mastercard is accepted.

© 2022 Netspend Corporation. All rights reserved worldwide. Netspend is the federally registered U.S. service mark of Netspend Corporation. All other trademarks and service marks belong to their owners.

Fill out a simple online order form, and we will ship you a personalized Card. You will receive your Card in the mail in approximately 7-10 business days. There is no credit check and there is no fee to order the Card. Residents of the State of Vermont are ineligible to open a Card Account. To use the Card, you will need to activate the Card, verify your identity¹ and register the Card.

You should receive your Card in approximately 7-10 business days after you place your order. If you do not receive your Card within 10 business days, call Customer Service at 1 (877) 849-3249.

When your Card arrives, read the enclosed materials including the Cardholder Agreement then activate your Brink's Money Prepaid Mastercard. It's simple to activate it online or over the phone. Follow the printed instructions that arrive with your Card. You will be required to provide your name, address, date of birth and your government ID number. The bank that issues the Card must collect this information in accordance with The USA PATRIOT Act, a Federal law that requires all financial institutions to obtain, verify and record information that identifies each person associated with an account¹.

There is no cost to order and activate a Brink's Money Prepaid Mastercard . Once you activate the Card and verify your identity¹, you may be able to choose from our selection of fee plans. To view the fee plans and other costs associated with using the Card ordered through this website, see our fee schedule.

Choose from the following ways to add money to your Brink's Money Prepaid Mastercard:

• Direct Deposit:
  Direct Deposit is one of the most convenient ways to add your paycheck or government payments check to your Brink's Money Prepaid Mastercard. Learn more. If you already have a Brink's Money Prepaid Card Account click here to get the Bank Routing Number (sometimes referred to as the 'ABA Routing Number') and your Account Number. These numbers are necessary to set up Direct Deposit.
• Reload Network Locations:
  There are more than 130,000 convenient locations in the U.S. where you can load money to your Brink's Money Prepaid Card Account using the Netspend Reload Network. Our Reload Center locator helps you find the lowest-cost locations nearest to you. Fee may be assessed by reload location and may vary from location to location.
• Bank Transfers:
  Add money from virtually any U.S.-issued bank account. If you have a checking or savings account or a bank debit card, use it to add money to your Brink's Money Prepaid Card Account. Log in to learn more. (Fees may apply.)
• PayPal Transfers:
  Transfer money from your PayPal account to your Brink's Money Prepaid Card Account at no cost. Your money is generally available in 2-3 business days. Log in to learn more. (Terms and restrictions apply.)
• Transfer money between Brink's Money Prepaid Mastercard Card Accounts and other Netspend Card Accounts:
  It's simple to transfer money from one Brink's Card Account to another. And because your Card is part of the Netspend family, you can also transfer money to any other Netspend Card Account at no cost via your Online Account Center. Log in to learn more.
• Tax Refunds:
  You can have the IRS electronically deposit your refund directly to your Card Account.
• Mobile Check Load²:
  You can load checks to your Card Account at your convenience. Load the money to your Card Account anywhere — without the hassle of waiting in line. And, it's as simple as taking a few pictures. Download the Brink's Money Prepaid Mobile App.³

Enrolling in Direct Deposit takes just a few steps:

• Paychecks:
  All or part of your paycheck can be directly deposited to your Brink's Money Prepaid Card Account. You will need to provide your employer the bank routing number (sometimes referred to as the 'ABA Routing Number') and your account number. Log in to get the bank routing number and your account number.
• Tax Refunds:
  Get Federal and State tax refunds faster^* than you would by mail. Just have them electronically deposited directly into your Brink's Money Prepaid Card Account. Log in to get the bank routing number and your account number.
  
  *Faster access claim is based on comparison of a disbursement via direct deposit vs. disbursement via a mailed paper check. For up-to-date information from the IRS, visit www.irs.gov/refunds.

You can find the routing number and your account number in a number of ways.

• Log in to your Online Account Center. From the main menu, select "Add/Manage Money" and then "Direct Deposit." The information required to sign up for Direct Deposit will appear in the grey box on the right side of the screen or click here.
  
  If you enrolled in Anytime Alerts^™, text DIRECT to 22622. Customer Service will text you the routing number and account number. Data and text message fees may apply. Check with your mobile provider.
  
  Call 1 (877) 849-3249 and select the "Other Services" option to get your Direct Deposit information.
  
  If you don't have a Brink's Money Prepaid Mastercard and would like to sign up for direct deposit, your first step is to order a Brink's Money Prepaid Mastercard. When you receive the Card in the mail, it comes with Direct Deposit enrollment instructions, including how to get the routing and account numbers.

They are:

• Social Security payments
• Pension and other regular payments
• Supplemental Security Income (SSI)
• Social Security Disability Act (SSDI)
• Veterans Administration Compensation and Pension
• Railroad Retirement Benefits (RRB)
• Defense Finance and Accounting Service Payments (DFAS)
• State unemployment benefits (varies by state)

Government payments must be deposited in full.

The Brink's Money Prepaid Mastercard gives you access to your money as soon as the funds are electronically deposited to your Card Account - that can be up to 2 days faster than you'd expect. Your Card Account must be active and in good standing in order for electronic direct deposits to be credited.

Processing of a direct deposit requires that the name associated with the direct deposit (the payee) be the same as the name associated with the Card Account. Card load limits apply. Faster access to funds is based on comparison of traditional banking policies versus electronic direct deposit. Direct deposit and earlier availability of funds are subject to payor's support of this feature and timing of payor's funding. Check with your payor to find out when the direct deposit of funds will start.

Some locations may not charge a fee, but others may. Load fees vary from zero to $3.95. Find the lowest-cost Netspend Reload Network location nearest to you.

Ways to check your balance for no charge:

• Log in to your Online Account Center, where you can see your balance, your deposits and transaction history.
• If you enrolled in Anytime Alerts^™ to receive a text message including your Brink's Money Prepaid Card Account balance, after every transaction. After you've signed up for Anytime Alerts, text the letters "BAL" to 22622 anytime, and your Card Account balance will be sent to your mobile phone. (Data and text message fees may apply. Check with your mobile provider.)
• Call our toll-free number 1 (877) 849-3249.

Ways to check your balance for a $0.50 fee:

• Visit a participating ATM located in the U.S.

With a Brink's Money Prepaid Mastercard, you can make purchases at stores, over the phone and online. Use the Card anywhere Debit Mastercard is accepted.

There are limits affecting how much money can be loaded, withdrawn and spent by each Cardholder.

The maximum amount you can spend or withdraw at a time varies by type of transaction. Use this chart to determine the limits. For security reasons, we may further limit the amount or number of transactions described below.

We determine the maximum cumulative amount of your value loads and your Card Account by aggregating activity and value of all Card Accounts you have that are managed by Netspend (issued by any bank), whether you are a Primary Cardholder or Secondary Cardholder

You can use your Card to withdraw cash at virtually any ATM that displays the Mastercard Acceptance Mark. You will be charged a fee of $2.50 for this convenience (applies to domestic ATM withdrawals; see the Cardholder Agreement for details). The owner of the ATM may also charge a fee.

Yes you can! When making purchases at many retailers, such as grocery stores, select "DEBIT" and enter your PIN to get cash back.

Immediately call Customer Service at our toll-free number, 1 (877) 849-3249. Or, log in to your Online Account Center to report your Brink's Money Prepaid Mastercard as lost or stolen. From the main menu, select "My Account," "My Prepaid Cards" and then "Report Card Lost/Stolen". You will also be able to order a new Card.

Log in to your Online Account Center to transfer money between your Brink's Money Prepaid Card Account and your Savings Account.

Ways to dispute:

• Call Customer Service at our toll-free number 1 (877) 849-3249 or file a dispute online.
• Log in to your Online Account Center.
  From the main menu, select "Help" and then "File a Dispute" to start the dispute process.
  You will need your PIN to access this online service.

You can close your Card Account by calling Customer Service 1 (877) 849-3249 or logging in to the Online Account Center to request your unused Card Account balance be sent to you via check (mailed within 20 business days to the address we have on file). There is a fee for sending you a check (see the Cardholder Agreement for more information). We may not issue a refund check for any unused balance amount less than $1.00.

When you get paid, you either have to cash the check or find somewhere to deposit it. With the Brink’s Money Card, you can have your paycheck direct deposited to your Brink’s Money Account. It’s a convenient way to get paid, each pay period.

You can use it to make purchases wherever Debit Mastercard® is accepted. That includes in stores, over the phone or online.

Sure thing. You can also go to a Mastercard member bank and withdraw cash from over the counter. Additionally, you can withdraw cash surcharge-free at Allpoint ATMs.² Go to brinksmoney.com and log in to the Online Account Center to find the nearest surcharge-free ATM.

You can use a Skylight Check to withdraw all of the money that is in your Brink’s Money Account. Just follow the instructions that came with the check, and then take it to a participating location. Skylight Checks can be cashed at no cost at any U.S. Bank branch, at participating Walmart locations, and at participating ACE Cash Express locations. Other check cashers set their own policies regarding check acceptance and may charge you a fee to cash Skylight Checks. See the Skylight Checks enclosure for step-by-step instructions.

There is no cost to sign up, and there are many ways to access your wages at no cost. Some fees may be charged depending on how you use the card. A full list of fees is included in the materials provided with your card.

In the pack provided by your employer, the first card you get is a temporary card. Once you’ve activated your card and verified your identity,¹ you can use it to make purchases wherever Debit Mastercard is accepted. It’s just the card you can use to get started. Once you’re enrolled, a personalized card with your name on it will be sent to your home mailing address.

If you lose your card, contact us immediately so your lost card can be cancelled. That will help minimize the chances that someone else can use the lost card. We’ll send a new one to your home mailing address. For lost, stolen or damaged cards, you will receive one replacement card at no cost every 12 months.³

There are several ways: Register for Online Account Access – That way you can log in from a computer or mobile device when it’s convenient for you. Sign up for Anytime Alerts™ – You can receive notifications whenever there is a transaction by text or email.⁴ You can also text the short code BAL to us, and we’ll respond with your balance. Download the Mobile App – The Brink’s Money Mobile App doesn’t cost anything to download, and it’s available in the App Store or on Google Play.⁴