Customer Service

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Customer Service

Our customer care team is ready to assist cardholders with questions about their account.

CUSTOMER SERVICE

Asset Publisher

Support that adapts to cardholder needs.

Call the number on the back of your card or simply message us via your Online Account Center.

Our operating hours:
Monday-Friday: 8 AM-6PM CT
Saturday-Sunday: 8AM-5PM CT

Card use and all features subject to activation and ID verification.¹

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Disclaimers - Paycard - Customer Service

Disclaimers:

1. IMPORTANT INFORMATION FOR OPENING A CARD ACCOUNT: To help the federal government fight the funding of terrorism and money laundering activities, the USA PATRIOT Act requires us to obtain, verify, and record information that identifies each person who opens a Card Account. WHAT THIS MEANS FOR YOU: When you open a Card Account, we will ask for your name, address, date of birth, and your government ID number. We may also ask to see your driver’s license or other identifying information. Card activation and identity verification are required before you can use the Card Account. If your identity is partially verified, full use of the Card Account will be restricted, but you may be able to use the Card for in-store purchase transactions and ATM withdrawals. Restrictions include: international transactions, account-to-account transfers and additional loads. Use of Card Account also subject to fraud prevention restrictions at any time, with or without notice. Residents of Vermont are ineligible to open a Card Account.

The Brink’s Money Prepaid Mastercard® is issued by Republic Bank & Trust Company, Member FDIC, pursuant to a license by Mastercard International Incorporated. Netspend, a Global Payments company, is a registered agent of Republic Bank & Trust Company. Certain products and services may be licensed under U.S. Patent Nos. 6,000,608 and 6,189,787. Use of the Card Account is subject to activation, ID verification, and funds availability. Transaction fees, terms, and conditions apply to the use and reloading of the Card Account. See the Cardholder Agreement for details.

Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated. 

Card may be used everywhere Debit Mastercard is accepted.

© 2020 Global Payments Inc. All rights reserved worldwide. Global Payments is the federally registered U.S. service mark of Global Payments Inc. Netspend is the federally registered U.S. service mark of Netspend Corporation. All other trademarks and service marks belong to their owners.

The BRINKS and Design Mark is a registered trademark of Brink’s Network Incorporated.